FAQ & Help


Why Essence Travel?

Some very good reasons for joining us;

Friendly and Informative Guides, Drivers, Suppliers and Staff

This is the most important element of any day tour. At Essence Travel we pride ourselves on having staff that add the wow factor. Our day tours and excursions are organised completely with local people and suppliers. Therefore When you join on our any day tours you may get to know more about Turkey and Turkish people.

Exclusivity
Our private tours are about you and what you want, there are no other passengers to concern ourselves with.

Choice
Essence Travel offers a large range of full day, half day shared tours and private - Tailor-Made options to choose from.

Flexibility
Having such a large range of tours and that each tour departs daily, gives you a tremendous amount of flexibility to create your own timetable.

Available Days
Please make sure that you have checked the availability of the tour for the date you want. Some excursions are not available everyday. Please check the tour days and make your booking for the available days.

Hotel pick up and Drop Off
We pick you up from your hotel and drop you off to your hotel after the trip.

Very Easy & Flexible Booking
Some of the tours & activities such as Turkish Bath & Hamam, Atv Quad bike & Buggy safari tours are available for booking even the same day as "book and get it in an hour"

We have very competitive prices!
Since Essence Travel is relatively not a big company our over head costs are low and this is one of the most important reasons why our prices are almost 50% cheaper than the tour operator prices at the hotels. The other most important reason is that we do not have any international tour operator partner but organising our trips by our own with our local suppliers only.

Online booking and Easy & Secure Payment
Monday to Sunday 7/24 you are welcome for booking even the 12 hours before the departure time; We will accept booking and will be at your hotel in the morning. Even Some of the tours & activities such as Turkish Bath & Hamam and Atv Quad bike tour are available for booking even the same day as "book and get it in an hour"

Where is Essence Travel office?
Essence Travel is accepting bookings for excursions by its offices in Fethiye. Adress: Tuzla Mahallesi, Sadi Berkman Cd. 38/B, 48300 Fethiye/Muğla
Does Essence Travel has a license for travel services?

Yes Essence Travel has "Group A" license for providing all travel services in Turkey. The license approved by the minister for Tourism for Turkey and also Essence Travel is a member of association of Turkish travel agencies.

How to book excursions?
You can do your bookings online directly at our website or from Facebook page. https://www.facebook.com/essencetourismtravel/

How to pay excursions?
You can do your deposit payment with your credit card online at our website or within your arrival to Fethiye you can give us a time and meeting point and our sales representative will meet you for a detailed explanation of the tour and collect the payment. 

Does Essence Travel makes discount for groups from the prices at its web site?
We make discounts to big party of groups. Please contact us and we will do our best for the discount prices.

Does Essence Travel has insurance for excursions?
Yes, Either Essence Travel or  its suppliers and service providers for excursions & activities have obligated insurances for excursions.

Do I have to make an early reservation for excursions?
Early booking is always recommended but you can book our excursions even 1 day before the tour day except Pamukkale and Cappadocia which those booking might be not available depending on the vehicle arranged according to the total number of participants.

Why Essence Travel has very reasonable and competitive prices?
There are only customer, Essence Travel and the supplier at any excursions and activities without some percentage for any collaborator.  Beside that Essence Travel has not a high percent of profit margin on the prices as Essence Travel is a relatively small company with low overheads.

Where is the exact pick up and drop off place?
The pick up and drop off place for all of our excursions and activities are always the main gate of the hotels but not the lobby area.

Does any late pick up happens for excursions?
Sometimes when many hotels to go for our other customers we may get to your hotel a little late of 15-20 minutes. Pick up time are changed depending on the number of hotels for daily pick up program of each excursion and activity. The actual time is given after booking with the hotel location. We always aim to be on time for pick up but however please forgive us for being late sometimes which may be about maximum 10-15 minutes beyond our control.

Do we have to pay for date change?
No, You pay no additional charge for date change.

What shall I do if nobody comes for pick up about half an hour?
Please immediately give a phone call us with our 7/24 phone number which you can find on the ticket. 7/24 ENGLISH SUPPORT PHONE: 0090 538 596 56 52

Which languages are mostly available on excursions?
English and German are mostly talked on all of our excursions and activities. When no enough bookings for 1 language we do trip with German and English guests in the same bus together and the guiding language to be together German and English. Russian and Polish are also available on some excursions such as 2 day trip to Cappadocia and 1 day trip to Pamukkale. Most of the other excursions and activities we do pick up and do the tour operation (such as rafting, jeep safari etc.) without separating language and country.

Can we pay with our credit card?
Yes, You can do your payment with your credit card online at our web site or in our office.

Is there a way of booking places on the tour once we are in Turkey?
Most of our day tours & excursions are available with bookings 12 hours before the departure. Booking available either online at our web site or We are available 7/24 with our phone number, sms or mail.

Will I get a Ticket?
Yes, you will get your ticket by a mail following your booking. Please print it and have it with you on the tour day. If somehow you do not see the ticket mail in your inbox, please check your spam & junk boxes or contact us.

What should I do if I can not print my online ticket?
No problem. If you do not have printing facilities, make sure that you note down the ‘‘Ticket Number’’ displayed on the upper left of the voucher and send a text message to the GSM phone number which is found on the ticket or an e-mail to info@essenceholiday.com quoting the ticket number and the fact that you will be travelling without a ticket.

What should I do if lose my ticket?
No problem. If you lose your ticket, please act as explained in Question above. If you do not have the number of your missing ticket, make sure your message includes other essential information like: your name, accommodation, room number and the name /date of the excursion.

Where and how do I get picked-up and dropped back?
Main entrance of your hotel & accommodation. All our excursions include free pick-up and drop-back service from/to your accommodation.  We also do free pick-up and drop-back service from houses and apartments.

Do you pick-up from any hotel or some certain ones?
All accommodations. We pick up from any hotels in the areas where booking is available. We know all the hotels and apartments in the area, so do not worry, we will be there on time. For accommodations in resorts other than the areas mentioned in the details please get in touch with us before booking.

Please note that free pick-up/drop-off is not available from/to hotels, hostels or private properties which are outside Fethiye, Oludeniz, Hisaronu and Ovacik areas. There will be an additional transfer fee for those locations. Some of the hotels which are not in our free transfer area are listed below.

Majesty Club Tuana - Bay Beach Club - Hillside Beach Club - Gocek Area - Oasis Village - Lykia Botanika Beach

Do you need my room number?
Yes, if you don’t mind. You do not have to give us your room number, yet it makes things much easier in most cases. It may not always be easy to get to you if you are not by the pick up point at the pick-up time ( you may not have the right local Turkish time!). Therefore it would be a great help to prevent any pick-up problems if you could let us know your room number. That you can easily do after your arrival in your accommodation by a text message to the Gsm phone number which is found on the ticket or an e-mail to info@essenceholiday.com.

Camera, Cam Coder, Electronic Devices.
You may want to bring your own camera or cam coders to record your happy moments and the area. Most of the tours are suitable to carry camera and other electronic devices with you. However we do not take responsibility for any lost or damaged items during the tours. Cameras and other devices are not allowed in Paragliding and Microlight flights. Be aware that tours may include boat trips, swim breaks, hiking or public area travels. There is a risk of loose or drop devices into water. All personal belongings you carry on you is under your responsibility.

Kids, babies.
Most of Essence Travel tours and excursions are suitable for kids and infants. Please check the "Tour Details" section in each tours page to see if the tour is suitable for kids and infants. Paragliding, Microlight, Diving tours are not suitable for infants and has a age limitation. Also we do discounts to kids and all the tours are free to infants.

Contact Us 
All necessary information are written in the tours "Tour Detail" section and F.A.Q. pages. Please contact us if you need more information or have questions about the tours and excursions. We will be happy to help you. Our 7/24 English speaking support line is 0090 538 596 56 52. Please do not hesitate to contact us for any wishes and request.